How Can I Return a Product I Purchased?

If you wish to return products from your LUFIAN order after receiving them due to a product-related issue (shipping damage, manufacturing defect, right of withdrawal, etc.), you must obtain a return code and send the products back free of charge within 14 days at the latest from the date you receive them.

Since your E-Archive invoice is sent to you by e-mail, you are not required to submit the invoice to us when making a return. It is sufficient to include your order number or your name with the return.

When sending the products back to us, please make sure to comply with the conditions specified under the “Return Conditions” section below.

Once your product reaches us, it will be inspected by the relevant departments and approved for return. This process takes an average of 2-5 business days.

In accordance with legal requirements, customers are required to provide their Turkish ID number (T.C. Kimlik Numarası) during package delivery procedures, including product receipt and returns.

How Can I Exchange a Seasonal Product I Purchased?

You can exchange the size or color of a product purchased through www.lufian.com at LUFIAN Stores.

To exchange a product at a seasonal store, you must visit the store with the product in its original packaging and its invoice.

If any special discounts such as coupon codes, discount vouchers, gift vouchers, etc. were used when purchasing the product through lufian.com, these discounts will no longer be valid for exchanges made at a store.

The current selling price of the product and the promotions applicable at the store at the time of the exchange will apply.

How Many Days Do I Have to Return a Product?

In accordance with the “Right of Withdrawal Without Giving a Reason” provision under the Consumer Protection Law, the return period is 14 days from the date you receive the product.

For returns due to any defect in the product, you may return the purchased product within 30 days from the delivery date.

How Long Does It Take for the Refund to Be Reflected in My Account?

lufian.com checks whether the products you return comply with the return conditions.

Once your return has been accepted and your refund has been processed by us, you will be notified by e-mail.

The time it takes for the refund to be reflected in your account is determined by your bank and cannot be controlled or changed by us.

What Are the Return Conditions?

• The product must be returned to us in its original, undamaged packaging, unused and without any damage caused by improper use.
• If the invoice was issued to a company, the product must be returned together with a return invoice issued by the relevant company, excluding the shipping fee and issued as “Product Unit Price + VAT.” Returns of orders invoiced to companies will not be accepted unless a return invoice has been issued.
• You are required to return the product in the same condition in which it was delivered to you. If the product has been used, you are responsible for compensating for any loss in the commercial value of the product resulting from such use.
• Once your product reaches us, it will be inspected by the relevant departments and approved for return. This process takes an average of 2-5 business days.

To Which Address Can I Send the Product I Wish to Return?

The address to which the product should be sent for return is provided below:

NE-SAÇ TEKSTİL SANAYİ VE TİCARET LİMİTED ŞİRKET

İNTERNET SATIŞI İADE DEPARTMANI
Kazımkarabekir Mahallesi 6913 Sokak No:9 35860 Pancar TOBALI/İZMİR

How Can I Get My Return Code?

• After logging in to your account on Lufian.com, go to ACCOUNT > Orders and Returns > My Orders. You can then create your return code by clicking the “Return” button located on the far right.
• If you placed your order without creating an account, enter your order information on the Order Tracking Page and click the “Show” button. You can then create your return code by clicking the “Return” button located below the displayed order information.

If you choose to return your product using a different shipping company, the shipping costs must be paid by you. Otherwise, the shipment will not be accepted.

If you experience any problems obtaining your return code, you can provide the agreement code below to the shipping company representative and send your return product.

Yurtiçi Kargo Agreement Code > 1262466014